Where do you ship?
Shipping wine can be complicated—shipping wine laws vary from state to state and the number of states allowing wine shipments is always shifting. Gary’s Wine & Marketplace is always working to update our shipping capabilities. If you have a specific question about shipping, please call us at 707-531-7660.
What is your Local Delivery Policy?
Local delivery coming soon.
Are shipments insured?
Insurance is included in the shipping cost.
When can I expect shipment?
We make every effort to process your order as quickly as possible. Most orders ship within 24 hours. Our default shipping method is FedEx Ground.
What is your Summer shipping policy?
Gary’s Wine & Marketplace is committed to ensuring that our customers receive a quality product; this is of the utmost importance to us. With regards to wine, excessive exposure to heat can seriously damage the quality of the wine, a particular concern during the hot summer months. As such, please note that any orders placed online may be held temporarily due to high temperatures:
We have the option for you to choose whether you prefer to ship immediately or hold the order with regards to weather. This option is located on the shopping cart page when placing an order and was are happy to accommodate either way.
We will hold the order in our temperature controlled storage facility at no additional cost to you until notified or on any designated dates.
In the case of cheese and other perishable products we will process your order when temperatures are acceptable.
We apologize for any inconvenience, but this is the best way to ensure that you receive quality wine every time.
What should I do if no one is available to sign for my shipment, or if the person isn’t of legal age?
Many customers choose to have their order sent to their work address so that an adult is present to sign for it. If an order is sent to a home address and an adult is not present, FedEx will try to deliver twice more on consecutive business days. FedEx will furnish their telephone number on the door tags they leave so that the customer can call to arrange pick up of their package at the local FedEx facility if they like. FedEx will hold packages for five days if a customer tells them that they are coming to pick up their package. If the customer does not contact FedEx, or if the package is not picked up within the five day window, FedEx will return the package to us. We will need to charge shipping again for re-shipping packages.
No signature is required for non-alcoholic products however we recommend that in the case of cheese and other perishable products that someone be there to accept the order.
How can I track my order?
The Order Fulfillment email will contain your FedEx tracking number, which you can enter at FedEx.com to track your package. If you have further questions feel free to contact us at 707-531-7660.